Shearwater Petrel 3: What Divers Need to Know

Shearwater Petrel 3 Rework Notice: What Divers Need to Know

When you’re hundreds of feet underwater, you rely on your gear to keep you safe. This is why the recent product rework notice for the Shearwater Petrel 3 has caught the attention of divers worldwide. If you own one of these popular dive computers, read on to understand the issue, the manufacturer’s announcement, and essential steps to take.

Shearwater Petrel 3 Undergoes Product Rework

Shearwater Research has recently issued a product rework for their Petrel 3 dive computers. Given the popularity of this model, the rework process will be quite extensive. The company is currently testing its fix and has anticipated a significant influx of units from around the globe requiring servicing.

Shearwater’s Important Announcement for Petrel 3 Users

IMPORTANT WARNING – per the Shearwater Research product manual:

This computer will fail. It is not whether it will fail but when it will fail. Do not depend on it. Always have a plan for how to handle failures. Automatic systems are no substitute for knowledge and training. No technology will keep you alive. Knowledge, skill, and practiced procedures are your best defense.

Background on the Product Rework

Shearwater has identified a failure mode in certain Petrel 3 controllers, monitors, and dive computers where the product may experience an unexpected loss of power. While the likelihood and rate of this issue occurring are very low, the company is committed to reliability and safety. A product improvement is being implemented for new production to enhance reliability, and Shearwater is recommending that all existing Petrel 3s be serviced.

Steps for Existing Petrel 3 Owners

If you own a Petrel 3, it is advised to contact Shearwater, your nearest Service Centre, or your Shearwater dealer to initiate the service paperwork and receive shipping instructions.

Impact on New Petrel 3 Models

Production and new sales of the Petrel 3 are currently suspended until the improved procedures are tested and implemented. Existing Petrel 3 customers are encouraged to service their computers, and the product improvement will be offered free of charge.

Continuing to Use Your Petrel 3

In the world of diving, the adage “two is one and one is none” underscores the importance of redundancy. It’s not a matter of if a product will fail, but when. To ensure your safety, it’s imperative to carry redundant systems and have a well-considered plan for handling product failures. Relying solely on automatic systems is not a substitute for comprehensive knowledge, training, and practiced procedures. No technology, no matter how advanced, can replace the fundamental skills and awareness that keep divers safe. Your best defense against unforeseen issues is a thorough understanding of your equipment and well-rehearsed emergency protocols.

Importance of Regular Maintenance and Care

Regular maintenance, care, and servicing of diving equipment are crucial for ensuring diver safety. While the identified failure mode in the Petrel 3 has a low likelihood of occurrence, all users are strongly advised to proactively return their units for the recommended product improvement. This proactive step is essential in maintaining high standards of safety and performance.

Steps to Take for Servicing

We expect the product improvement process to be ready for production and reprocessing of existing products by mid-September. In keeping with our values of really, really caring about customers, we felt it important to raise awareness before the improvement was ready.

Please contact your nearest Service Centre to request the product improvement service. They will advise you on the process to send in your Petrel 3.

Specifics for Petrel 2 Owners

Please note that this product service bulletin only affects Petrel 3s. There is no evidence that this failure mode is present in the Petrel 2. If you have a Petrel 2, there is no need for the product improvement service. However, as stated above, routine maintenance, care, and servicing of diving equipment is an essential safe diving practice.

Additional Safety Tips for Divers

1. Regular Equipment Checks:

Before every dive, conduct a thorough check of your equipment. This includes visual inspections and functional tests to ensure everything is working correctly.

2. Backup Systems:

Always carry backup systems such as a secondary air source and an additional computer or analog gauges. This ensures you have a fallback in case of primary equipment failure.

3. Training and Preparedness:

Invest time in training and regularly practicing emergency procedures. Simulating potential failure scenarios can help you stay calm and react appropriately if an issue arises during a real dive.

Conclusion

The Shearwater Petrel 3 product rework notice is a critical reminder of the importance of equipment reliability and regular maintenance in the world of diving. By staying informed and taking proactive measures, you can ensure your safety and continue to enjoy the underwater world with confidence.

For further information or to begin the service process for your Petrel 3, please contact your nearest Service Centre. Stay safe and happy diving!